Mobile / Live
Your account data belongs to you. sultogel collects only what is needed to keep your account running, process your transactions through channels like ShopeePay and Bank Transfer, and respond to your support requests — nothing beyond that. This policy explains exactly what we collect, where it goes, and what choices you have.
When you open an account, we collect the registration details you provide: your name, email address, phone number and preferred payment method. When you complete a transaction — whether through ShopeePay, Bank Transfer, DANA or OVO — we log the transaction reference, amount and timestamp so your wallet history stays accurate and disputes can be resolved cleanly. We also collect device and session data: the type of device you used, your browser session identifier and the pages you navigated. This data helps us maintain account continuity when you switch from a warung WiFi connection to mobile data mid-session, so the lobby state you left is the state you return to. We do not sell your personal data to third parties. We share data only with service partners who process payments or verify identity on our behalf, and only to the extent required for those functions. These partners are bound by the same data-handling standards we apply internally. Data retention follows the period required by applicable regulations in your eligible region. After that period, records are deleted or anonymised. Availability of this service depends on local law and eligible regions where access is permitted.
Transaction references logged for wallet accuracy
Transfer timestamps retained for dispute resolution
Payment context stored only for account history
Session and payment data handled under this same policy
This policy covers the data sultogel collects and processes directly through your account and the transactions you make on this platform. It does not extend to third-party services that operate under their own terms — for example, payment processors, identity verification partners or external sites you reach through links on our pages. Each of those services handles your data under their own policies, which we encourage you to review separately.
Login credentials, session tokens and device identifiers collected when you sign in or switch devices are covered fully by this policy. We use this data only to keep your session continuous and your account secure across the devices you use.
Payment data tied to ShopeePay, Bank Transfer, DANA and OVO transactions falls within this policy. We retain transaction references to reconcile your wallet balance and handle any disputes you raise through the support channel.
Cookies and session analytics collected while you browse the lobby, including game category clicks and navigation paths, are covered here. You can manage cookie preferences from the settings section of your account dashboard after login.
External payment gateways and identity partners operate outside our direct data scope. Their handling of your data follows their own published policies. We recommend checking those policies before completing transactions that route through a third-party interface.
You have the right to know what data sultogel holds about you, to correct anything inaccurate, and to ask questions about how it is used. These are not abstract entitlements — they are steps you can actually take through your account or by contacting support directly. If you believe a transaction record or piece of personal information in your account is wrong, you can raise a correction request by contacting our support team through the live chat channel available after login. For a broader view of the data we hold, submit a data access request via the email address listed in the support section of this policy. We aim to acknowledge your request and provide a response within the timeframe required under applicable local regulations. If you wish to close your account and request deletion of your data, that option is available by contacting support directly. Note that some records may be retained for the minimum period required by law before deletion is applied.
Submit a data access request to our support email. We will confirm what data is held and provide a summary within the timeframe set by applicable local regulations.
Log in and navigate to your account profile to update basic details. For corrections that require identity verification, contact live chat support and follow the steps shown there.
Use the live chat channel or support email to ask any question about how your data is handled. Our team will respond with a clear explanation, not a generic redirect.
Contact support directly to initiate account closure and data deletion. Minimum legal retention periods apply before full deletion is confirmed, and support will explain the timeline when you request it.
If you have a question about this policy, a correction to request or a concern about how your data is handled, there are three direct paths to reach the right team. Each route connects you to support staff who can act on privacy-related requests — not a general inbox that routes to unrelated departments.
Open the live chat window after logging in to raise a privacy or data question. This is the fastest path for account-specific issues like session data or transaction record queries.
Send a formal data access or correction request to the support email address shown in your account dashboard. Use this route when you need a written record of the response for your own reference.
The current state of your account data settings — including cookie preferences and linked payment methods — is shown in your account dashboard after login. Start there before contacting support.
We apply data handling practices designed to keep your information accurate and confined to the purposes stated in this policy. Session data, transaction logs and device identifiers are stored in systems that restrict access to authorised processes only. No external party receives your personal data for advertising or profiling purposes.
We use session cookies to maintain account continuity — so switching from mobile data to WiFi mid-session does not drop your lobby state. You can view and adjust cookie preferences in your account settings after login. Persistent tracking cookies are not placed without your consent.
Your login credentials are stored in hashed form. Payment references tied to ShopeePay or Bank Transfer transactions are logged by reference number only — we do not store full payment account numbers in your sultogel profile. Report any unexpected access immediately through live chat.
We retain account and transaction data for the minimum period required under applicable regulations in your eligible region. Once that period ends, records are deleted or anonymised. The specific retention window depends on local law where your access is permitted.
When this policy changes materially, we post the updated version at this page address and note the revision at the top of the document. Continued use of your account after a posted update means you have had the opportunity to review the change. Contact support if any part of the update is unclear.
These are the questions we hear most often from account holders about data, access and their rights under this policy. Each answer is specific to how sultogel operates — not a generic template.
We collect your name, email address, phone number and the payment method you link — such as ShopeePay or Bank Transfer. We also collect device and session identifiers to maintain account continuity across devices. We collect only what is needed to run your account and process your transactions.
We share data only with partners who process payments or verify identity on our behalf. These partners handle your data only for those specific functions and are required to follow the same standards we apply. We do not sell your personal data or share it for advertising or profiling purposes.
Retention follows the minimum period required by applicable regulations in your eligible region. Once that period ends, your data is deleted or anonymised. The exact window depends on local law where your access is permitted. Contact support if you want to know how this applies to your specific account.
Send a data access request to the support email address shown in your account dashboard after login. Include your registered email and account reference. We will acknowledge your request and respond within the timeframe required under applicable local regulations.
Yes. Log in and visit your account profile to update basic details directly. For corrections that require identity checks, contact live chat support. To request full account closure and data deletion, reach out to support — note that some records must be retained for the legally required minimum period before deletion applies.
We use session cookies to keep your lobby state intact when you switch networks mid-session. Persistent tracking cookies are not placed without consent. You can review and adjust cookie preferences from the settings section of your account dashboard. Session data is not shared with advertising networks.