Mobile / Live
These terms set out how your sultogel account works, what we ask of you, and what you can expect from us. Reading them before you use the service means you know exactly where you stand — on any device, through ShopeePay, Bank Transfer, or any supported wallet.
By opening and using your sultogel account, you accept these terms in full. They govern every session you start, every transaction you submit through ShopeePay or Bank Transfer, and every interaction with account support. We may update these terms when the service changes; the version shown on this page is the one currently in effect. Continuing to use your account after an update means you accept the revised terms. If anything is unclear, you are welcome to contact our support team before proceeding — the contact paths are listed in the support section of this page. These terms do not override any applicable local law. Access to sultogel and the eligibility to hold an account depend on local law and are available only where local law permits. We do not extend service to regions where doing so would be restricted. For Indonesia-based accounts, transactions through local payment rails — including ShopeePay and Bank Transfer — follow the same terms as all other account activity. We keep a record of the terms version each account holder accepted; you can request that record through support.
ShopeePay transactions on your account are governed by these terms. The amount credited and any applicable processing step are shown in your account transaction history after the transfer is confirmed.
Bank Transfer deposits and withdrawals fall under the same account terms. The instruction reference and status for each transfer are visible in your account wallet section after submission.
Your account wallet balance reflects completed transactions only. Pending transfers are shown separately until the payment rail confirms the status.
Where DANA, OVO or GoPay is available as a payment option for your eligible account, the same terms apply. Availability depends on local law and the payment rail's current status.
Not every part of your experience on sultogel falls under a single document. This section clarifies which activities these terms govern directly, and where separate policies or third-party agreements take over. Knowing the boundary helps you direct any question to the right place without delay.
Creating, verifying and maintaining your sultogel account — including login credentials, session behaviour across devices and account suspension — falls fully within these terms. Any dispute about account access should be raised through the support paths listed here.
Deposits and withdrawals processed through your account wallet, whether via ShopeePay, Bank Transfer or another supported rail, are governed by these terms. The transaction record in your account history is the reference for any query.
Game content supplied by studios such as Pragmatic Play, PG Soft or CQ9 is governed by those studios' own content licences. We make those titles available in the lobby; the underlying game rules and prize mechanics belong to the respective studio.
Payment processors, e-wallet providers and network operators run their own terms alongside ours. If a ShopeePay or Bank Transfer step fails at the provider side, the provider's own policy governs that part of the process. Our terms cover the account record we hold.
These terms are not one-directional. You have practical options to review, correct and question any part of your account record at any time. The account dashboard — accessible after login on any device — shows your current transaction history, wallet balance and account details in one place. If you see an entry that does not match your activity, the fastest path is to raise it through the in-account support chat or the email channel listed in the support section. We will check the server-side record and respond with the relevant detail. For corrections to personal account details — such as a registered phone number or preferred payment method — the account settings page shows editable fields and confirms changes after verification. Where a question relates to these terms specifically, you can request a written response from our compliance team through the same support email. We keep a version log of the terms each account accepted, and you can request a copy of that log. No changes to your account record are made without your confirmation step.
Your full transaction history and session log are visible in the account dashboard after login. Filter by date or payment method to find a specific entry — ShopeePay and Bank Transfer transactions are labelled separately.
Name, contact number and preferred wallet details can be updated in account settings. Each change requires the verification step shown on that page before it is saved to your record.
If a term is unclear or you disagree with an account decision, open a support ticket through the in-account chat or email. Reference the transaction ID or date so the support team can locate the correct record quickly.
You may request the version of these terms your account accepted and the date of acceptance. Submit the request by email; the compliance team will respond with the relevant document.
For questions about these terms, account decisions or transaction records, the three contact paths below connect you to the right part of our support team. Mentioning the relevant transaction ID or account detail in your first message speeds up the response.
Open the chat icon from inside your logged-in account. Available for account, wallet and terms questions. Reference your transaction date or ID for faster handling.
Send detailed terms or compliance questions by email. The support address is listed on the contact page of this site. Include your registered account email in the message body.
The Help Centre inside your account dashboard holds answers to common terms questions — covering wallet status, account access rules and how to raise a dispute without opening a new ticket.
Account security, data handling and your ability to request changes are all governed by these terms. Here is how each area works in practice — no vague commitments, just the process you can verify in your account.
We retain your account record — including transaction history, login events and terms acceptance log — for as long as your account remains active and for the period required by applicable local law after closure. You may request a copy at any time through support.
Cookies maintain your session state between the login page and the lobby, so switching from a ShopeePay transaction back to the game lobby does not interrupt your session. You can manage cookie preferences in your device browser settings.
Login credential changes and sensitive account updates require the verification step shown in account settings. If you believe your account has been accessed without your approval, contact support immediately using the email channel — include your account ID and the date of the suspected event.
When these terms are updated, a notice appears on the account login page. The effective date of each version is shown at the top of this page. Requests to review a prior version can be submitted through the compliance email.
These questions come up regularly when members review the terms for the first time or after an account update. Each answer points to the specific part of your account where you can verify the detail yourself.
The version shown on this page is always the current one. The effective date appears at the top of the document. If you need the version that was active when you opened your account, request it through the support email and include your account registration date.
Yes. All transactions processed through your sultogel account wallet — including ShopeePay and Bank Transfer — fall within these terms. The transaction record in your account history is the reference point. For a processing issue at the payment provider side, the provider's own policy also applies alongside ours.
Go to account settings after login and update the relevant field. Each change requires the verification step shown on that screen. If the field you need to edit is locked, contact support by chat or email with your account ID — the team can guide you through the correct correction path.
Yes. These terms allow you to access your account on any supported device — phone, tablet or desktop browser. Your session, wallet balance and transaction history remain consistent across devices. Only one active session per account is supported at a time; a new login on a second device will end the previous session.
We retain your transaction history and terms acceptance log for the period required by applicable local law after account closure. You may request a copy of your record before or after closure. Submit the request through the support email, including your registered account email and the closure date.
Open a support ticket through the in-account live chat or the compliance email. State the decision you are questioning, the date it was applied and your account ID. The support team will review the server-side record and respond in writing with the relevant detail and next steps.